Privacy Policy

Last updated: 17 August 2026

1. About This Privacy Policy

China.au is an Australian-based business gateway that provides information, insights, enquiry handling, opportunity discovery and introduction support relating to Australia and China.

This Privacy Policy describes how China.au manages personal information collected through the website, forms, email and related communications.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, China.au intends to handle personal information consistently with those requirements.

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2. Personal Information We May Collect

The personal information collected depends on how a person interacts with China.au and may include:

• name and job title
• company or organisation name
• email address and telephone number
• country, location and preferred language
• business, industry and professional information
• enquiry details, requirements, timelines, quantities and budgets
• information contained in documents, images, specifications, requests for quotation or company profiles submitted to China.au
• records of correspondence and interactions
• feedback and preferences

Please do not submit passwords, payment-card details, identity documents or other highly sensitive personal information through a general enquiry form unless China.au specifically requests the information through an appropriate process.

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3. Technical Information, Cookies and Analytics

When a person visits the website, China.au and its service providers may automatically collect technical information such as:

• IP address
• browser and device type
• operating system
• referring website
• pages viewed and time spent on the website
• approximate location derived from technical information
• security, performance and error information

The website may use cookies and similar technologies for essential functionality, security, performance, analytics and user experience. Browser settings can be used to block or delete cookies, although some website functions may then be affected.

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4. How We Collect Personal Information

China.au may collect personal information:

• directly from a person who submits a form, sends an email or communicates with China.au
• from an authorised representative of a business or organisation
• from publicly available business and professional sources
• from referral partners, event contacts or other third parties where lawful and appropriate
• automatically through website technologies and service providers

If personal information is provided about another person, the person making the submission should have authority to provide it and, where appropriate, inform that person about this Privacy Policy.

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5. Why We Collect and Use Personal Information

China.au may collect, hold and use personal information to:

• respond to enquiries and communicate with users
• understand business requirements, capabilities and proposed opportunities
• assess possible services, resources, pathways or introductions
• facilitate a requested introduction or business connection
• manage ongoing communications and relationships
• operate, secure, maintain and improve the website
• analyse website use and service performance
• prevent fraud, spam, misuse and security incidents
• comply with legal obligations and protect legal rights
• send updates or relevant information where permitted and appropriate

If requested information is not provided, China.au may be unable to respond fully, assess an opportunity or facilitate a requested connection.

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6. Disclosure of Personal Information

China.au may disclose personal information where reasonably necessary to:

• service providers that support website hosting, forms, email, security, analytics, storage and business administration
• businesses, suppliers, manufacturers, distributors, professionals, organisations or potential partners when a person requests or authorises an introduction
• professional advisers, insurers, auditors or contractors
• regulators, courts, law-enforcement bodies or other parties where required or authorised by law
• a successor or potential successor in connection with a business restructure, transfer or sale, subject to appropriate confidentiality arrangements

China.au does not sell personal information for money.

Before an introduction, China.au may seek confirmation about the information to be shared. Users should avoid providing material that is commercially sensitive unless it is necessary and appropriate for the enquiry.

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7. Overseas Disclosure and Storage

Because China.au supports cross-border opportunities, personal information may be communicated to recipients in Australia, China or another country when a person requests or authorises an introduction, service or international business communication.

Technology and service providers may also process or store information in Australia or overseas. The countries involved may vary according to the provider, service configuration and location of the intended recipient.

Privacy protections in another country may differ from those in Australia. China.au will take reasonable steps required by applicable law when handling overseas disclosures.

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8. Direct Communications and Marketing

China.au may send service-related messages, respond to enquiries or provide relevant business information. Marketing communications will be sent only where permitted by law.

A person may ask not to receive marketing communications by using an unsubscribe option, where available, or by contacting China.au. Service, security and transactional messages may still be sent where necessary.

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9. Data Security

China.au takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no website, internet transmission or electronic storage system is completely secure. Users should take care when choosing what information to submit online.

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10. Retention and Deletion

China.au retains personal information for as long as reasonably necessary for the purpose for which it was collected, ongoing communications, record keeping, dispute management, security and legal compliance.

When personal information is no longer required, China.au will take reasonable steps to delete it or de-identify it, unless retention is required or authorised by law.

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11. Access and Correction

A person may request access to personal information held by China.au or ask for inaccurate, incomplete or outdated information to be corrected.

Requests should be sent to [email protected]. China.au may need to verify identity before responding and may refuse or limit access where permitted by law. If access or correction is refused, China.au will provide an explanation where required.

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12. Privacy Questions and Complaints

Privacy questions, concerns or complaints may be sent to [email protected].

Please include enough detail for China.au to understand and investigate the matter. China.au will review the issue and respond within a reasonable period.

If a person is not satisfied with the response and the Privacy Act applies, the person may be able to contact the Office of the Australian Information Commissioner.

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13. External Websites

The website may contain links to external websites and platforms. China.au is not responsible for their privacy practices, security or content. Users should review the privacy policies of those external providers.

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14. Changes to This Privacy Policy

China.au may update this Privacy Policy as its website, services, technologies or legal obligations change. The current version will be published on this page with the updated date.

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15. Contact

China.au
Melbourne, Victoria, Australia

Email: [email protected]

Website: https://china.au